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Domain Registry of Canada - Solicitation

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Have you gotten a letter to renew your expiring domain from one of these companies?

  • Domain Registry of America (DROA)
  • Domain Registry of Canada (DROC)
  • Internet Registry of Canada (IROC)
  • Internet Registry of America (IROA)

The post image is an example of one of those letters - a larger view is found at the end of this post.

*note* - Some other companies use similar and/or other practices. Most come from the ones listed above but always be weary and check with your current provider if you have any doubts.


Don’t be fooled!

Simply put - this is NOT an invoice, this is to trick you into paying a different company much higher rates to take over your domain registrations. This is considered more of a scam than solicitation by many people. If you take a moment to really go through the letter, you’ll realize they chose their words very carefully, likely to protect themselves from lawsuits.

The letter is, misleadingly, formatted to look like an invoice and highlights “Expiration Notice”. These are sent directly to the registrant address with the goal of tricking them to think it’s a legitimate renewal invoice. Most people who aren’t directly involved in the industry don’t usually have a good grasp on how domain registration works and you can’t really blame them for thinking this might be a legitimate bill.

The main problem, besides their practices on acquiring new domains, is that their renewal fees are significantly higher than the industry standard. Typically, at least 3-4 times what you would pay with other companies.

 

What should I do if I get one?

Ignore them! We actually get these quite regularly - almost on a weekly basis, for different domains we own or manage. Our paper shredder seems to put a lot of mileage on these but we really don’t do anything else with them. Some people suggest going through the BBB or leaving bad reviews but I think that may be futile - we prefer to educate people.

 

What if I already sent the payment?

At this point, you will want to contact your credit card company or bank and have them block the payment. You may also want to contact the soliciting company to notify them that you wish to cancel the order. This way you tackle it on both ends.

If only the payment was sent with no more information - they likely won’t be able to process the order anyways. Domain transfers require the domain to be “Unlocked” and also a code - like a password - that only you and your provider could access. Without these two things, they will simply continue to contact you to get that done for them.

 

What if you paid and completed the order, now finding out you were had?

There’s actually not much that will go wrong besides you having to pay substantially more for your domain(s) than you would otherwise have too. The company will not make any DNS changes, so things like email and website should continue to work as usual.

To save on cost, you should consider transferring the domain to another reputable provider. We would be happy to help with this. Please Contact us

 

How can you help stop these?

  • United States
    Been misled? Forward your complaints to the United States Postal Inspection Service.
    Online: https://postalinspectors.uspis.gov/
    or
    By Mail:
    INSPECTION SERVICE SUPPORT GROUP
    222 S RIVERSIDE PLAZA STE 1250
    CHICAGO IL 60606-6100


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